On my last post I promised to tell you about my HD experience, Fadibou contacted HD of UAe on the 15th of Jan, and inquired regarding their rental service. No problem Sir, during the week you can walk in and we will give you the bikes. Fadi checked again and gave them the dates and his CC number.
The day prior to our trip to Khorfakan someone from HD calls and says no bikes are available for rental. We headed down to the dealership and met with Mohammed Rizal Bin Rahmat Sales Rental Manager, nothing to congratulate HD on his poor customer management skills, the guy was right down arrogant, barely interested in our issue, the only thing he could tell us if we did not discuss the matter with him there is no matter to discuss and no bikes are available prior to April take it or leave it.
Harley UAE need to shape up and start taking cutomers seriously and should learn from HD Kuwait, not a word of appology was mentioned not a coffee offered, arrogance or ignorance or downright greed. Their shop shelves are empty of motorclothing,their customer service sucks, HD Dubai is below average and not a dealer I would recommend, to any serious HD rider.
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